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RETURN POLICY
At Glika Luxury Care, our perfumes are handcrafted and made-to-order for each individual customer. For this reason, returns are only accepted within 5 calendar days from the date of delivery, as confirmed by the courier tracking system.
Eligibility for Return:
You may return your perfume within 5 days of delivery, provided that the product is unused and in perfect condition.
Returns requested after the 5-day period will not be accepted under any circumstances.
Sample vials are non-returnable and non-refundable.
Important Note on Custom Perfumes:
Each perfume is uniquely prepared per order, tailored to your preferences. Due to the custom nature of our products, we strongly advise ordering a sample size first if you are unsure before committing to a full-size bottle.
Damaged or Defective Items:
If your product arrives damaged or defective (e.g., broken bottle, malfunctioning sprayer), you must contact us on the same day of delivery to request a replacement. Any issues reported after 5 days from delivery will unfortunately not be eligible for replacement.
Return & Replacement Shipping Costs:
Courier | Initial Shipping | Return Shipping | COD Fee (if applicable) |
---|---|---|---|
Easy Mail | €3.50 | €6.90 | €1.20 |
Speedex | €4.50 | €2.10 | €1.20 |
Return and replacement shipping fees are the responsibility of the customer, unless the error is ours (e.g., wrong product sent or a verified manufacturing defect).
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